"The most successful companies recognize they're in the customer and employee experience business."
CUSTOMER ADVOCATE, MARKETER,
AND DIGITAL TRANSFORMER
focused on delivering a great customer and employee experience that delivers a positive return on business
As a focused business strategy advisor, I’m passionate about helping businesses build and grow their digital capabilities, educate cross-functional teams, establish agile processes and procedures, and identify top digital talent, while focusing on how to best deliver great customer and employee experiences. When working closely with executive leaders and cross-functional teams, I bring a customer and employee first mindset, and a design-thinking approach for creating quick-wins and long-term goals focused on driving ultimate return-on-business rewards.
20 years creating meaningful and measurable customer experiences across all touchpoints.
CUSTOMER EXPERIENCE STRATEGY
RESEARCH & ANALYTICS
DATA & CUSTOMER INSIGHTS
METRICS, MEASUREMENT & ROI
PRACTICE AREA DEVELOPMENT
A brand is defined by the customer's experience.
The experience is delivered by the employees.
- Shep Hyken
BRAND, AGENCY, AND
Kelly Rose, Senior Marketing Manager
"In a word, Shea is stellar. She's one of those gems in the agency world who "gets it" with a combination of deep business and marketing accumen and the fine art of relationship management. She's a natural leader who never takes her eye off the ball, whether that's driving the details or building a solid long-term strategy. Shea consistently brings forth business building ideas, forms solid alliances with the internal teams, and makes each day fun. From the first day I hired Shea, I knew our clients were in great hands. I wholeheartedly recommend Shea for a senior client services position in any agency."
I enjoy meeting new folks. Feel free to send me an email regarding any burning questions you may have, or if you simply just want to network. Look forward to hearing from you.